Liberty Safe, a leading American manufacturer of gun safes, has recently been at the center of a heated controversy.
The company faced significant backlash after it was revealed they complied with an FBI request to provide the access code to a safe owned by Nathan Hughes, a participant in the January 6 Capitol event.
The incident sparked a nationwide debate about the rights and privacy of gun owners. Liberty Safe, known for its commitment to safeguarding the rights and privacy of its customers, found itself in the eye of the storm.
The company always maintained a secure database of factory-set combinations as a courtesy to its customers, helping them regain access to their safes for various reasons, such as loss of the original combination or warranty issues.
NEW: Liberty Safe has locked their comments on X after receiving massive backlash for providing the FBI with an access code to a safe belonging to one of their customers.
If only they could secure their safes like they can secure their comment section
Liberty Safe customers are… pic.twitter.com/2zAjbTKy7o
— Collin Rugg (@CollinRugg) September 6, 2023
However, the revelation that Liberty Safe provided the FBI with Hughes’ gun safe access code after being presented with a warrant raised questions about the company’s commitment to customer privacy.
Hughes expressed his shock and disappointment in a video statement, stating, “I didn’t know safe companies would do that. So I feel like a lot of our gun safes are not actually safe.”
In response to the public outcry, Liberty Safe has taken decisive action to revise its policies. The company announced going forward, it will require a subpoena that legally compels them to supply access codes to law enforcement.
However, this can only be done if these codes still exist in their system.
In addition to this policy change, Liberty Safe is also empowering its customers with greater control over their information. The company introduced a feature that allows existing customers to have records of their access codes expunged from the company’s database.
This move is aimed at ensuring only the safe owner knows the access code, thereby enhancing the security and privacy of the customer’s valuables.
Liberty Safe missed an HUGE opportunity today! Their sales would have EXPLODED if they told the FBI to F off and posted that publicly. Instead, they gave back-end access to a J6 protesters gun safe who is being targeted by a corrupt DOJ. NOW THEY WILL FACE THE CONSEQUENCES! pic.twitter.com/GNAIyYW1tq
— Matt Wallace (@MattWallace888) September 6, 2023
While this change means customers who opt out of the data storage process will have limited recourse in case of a lost combination, Liberty Safe respects their choice and is committed to supporting them in the best way possible.
The company’s mission remains to protect what matters most to its customers, whether that be their valuables or their privacy.
Liberty Safe’s policy revision is a significant step towards restoring customer trust and reinforcing its commitment to safeguarding customer rights and privacy.
It serves as a reminder that companies must continually evolve and adapt their practices in response to changing societal norms and customer expectations.
